PRIVACY POLICY
Preamble
Nothing contained in this data privacy policy affects your rights or Clublink Ltd’s (the “Company”) obligations under the law in which the Company operates.
Introduction
Last modified 23rd February 2025.
This privacy notice describes how we will collect, use, share and otherwise process your personal data in connection with your use of:
- 1.0.0 which was last updated on 27/02/2025 mobile application software (“App”).
- Any of our services that are accessible through the App (“Services”) unless such Services state that a separate or additional privacy notice applies to a particular Service, which which case only that privacy notice applies.
This App is not intended for children and we do not knowingly collect data relating to children.
Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
Important Information and Who We Are
The Company is the controller and is responsible for your personal data insofar as required under UK law.
If you have any questions about this privacy notice, please contact us using the following details:
Our full details are:
- Clublink Ltd (SC738613)
- info@clublinkapp.com
- 123 Merrylee Road, Glasgow, Scotland, G43 2RB
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues.
Changes to the privacy notice and your duty to inform us of changes
We keep our privacy notice under regular review.
The version was last updated on 23rd February. It may change and, if it does, those changes will be posted on this page and notified to you when you next start the App or log onto your account. The new notice may be displayed on-screen and you may be required to read and acknowledge the changes to continue your use of the App of the Services.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you. Please visit the Account section of the App to update your details.
Third party links and sites
Our App and Services may, from time to time, contain links to and from the websites of third parties or use the services of third parties to run the App. Please note that these third party websites and services are controlled by those third parties and are not covered by this privacy notice You should review their own privacy notices to understand how they use your personal data before you submit any personal data to these websites or use these services.
The data we collect about you
We collect, use, store and transfer different kinds of personal data about you. To make it easier for you to use this privacy notice, we group these into the following categories:
- Identity Data
- Contact Data
- Profile Data
- Transaction Data
- Device Data
- Content Data
- Usage Data
- Security Data
- Cookies Data
- Marketing and Communications Data
- Location Data
- Connected Data
- Social Media Data
- Feedback Data
- Personalisation Data
- Competition Data
We do not intentionally collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).
How is your personal data collected?
We collect your personal data in the following way:
- Registration: We collect your Identity Data and Contact Data when you register your account with us.
- Communications: When you communicate with us via email, telephone, one of our online forms or chat we collect your Contact Data. If you contact us through the App using the chat function, we also collect Device and Cookies Data to operate our chat function and respond to your messages. If the communications relates to an error or problem that you are having with the App or one of our Services, we also collect Usage Data for diagnosis and improvement.
- Information you generate when using our App and Services: Each time you access and use our App and Services we collect Content, Device, Cookies, Personalisation and Usage Data. We collect Content Data where you upload it to the App or interact with the content available on the App We collect Device, Cookies, Personalisation and Usage Data.
- Information we collect through monitoring the use of our App, Sites and Services: Each time you access and use our App and Services we collect information about that access and use, being Device, Content, Cookies and Usage Data.
- Direct Marketing: We collect and record Direct Marketing Data when we add you to our marketing database, you request to change your direct marketing preference, or you interact with our direct marketing communications, or we receive prospect information from our data broker partners
- Connected Data: We collect Connected Data when you choose to connect your accounts from other provides to your account.
- Social Media Data: We collect Social Media Data when you choose to connect your social media account to your account.
- Information we receive from third parties and publicly available sources: We will receive personal data about you from third parties and public sources.
Cookies
We use cookies (small files placed on your device) and other tracking technologies on our App and in our direct marketing emails to improve your experience and our development of the App and our Services. For detailed information on the cookies we use, the purposes for which we use them and how you can exercise your choices regarding our use of your cookies.
How we use your personal data
We will only use your personal data when we have a lawful basis to do so. Out lawful basis for each purpose for which we use your personal data is specified below. Most commonly we will use your personal data in the following circumstances:
- Consent: Where you have freely consented before the processing in a specific, informed and unambiguous indication of what you want. You can withdraw your consent at any time byt accessing the Account section of the App or contacting us.
- Performance of a contract: Where we need to process your personal data to perform a contract with you or where you ask us to take steps before we enter into a contract with you. Where we rely on performance of a contract and you do not provide the necessary information, we will be unable to perform the contract
- Legitimate interests: Where it is necessary for our legitimate interests or those of a third party and your interests and fundamental rights do not override those interests. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
- Legal obligation: Where we need to use your personal data to comply with a legal or regulatory obligation. Where we rely on legal obligation and you do not provide the necessary information, we may be unable to fulfil a right you have or comply with our obligations to you, or we may need to take additional steps, such as informing law enforcement or a public authority or applying for a court order.
Delivery and Improvement of our App and purchases
| Purpose or activity | Type of personal data | Lawful basis for processing |
| To permit you to install the App and register as a new App user | IdentityContactFinancialDevice | Performance of a contract/Legitimate interests (delivering our App to you) |
| To take steps towards providing you with services at your request, to process and fulfil in-App purchases and deliver services to you, including managing payments and sending you service communications | IdentityContactTransactionDeviceLocation | Performance of a contract |
| To provide you with the benefits which you purchase and fulfil your purchase | Identity ContactTransaction | Performance of a contract |
| Enforce our terms and conditions, including to collect money owed to us | Identity | Legitimate interest/performance of a contract |
Account Management and Profiling
| Purpose or activity | Type of personal data | Lawful basis for processing |
| Combining the information we collect about you into a single Account | Contact Direct marketing | Legitimate interest (to publicise and grow our business) |
| Showing this information to others that you may change through the privacy settings on your account. | IdentityContactLocation | Legitimate interests Consent |
Direct marketing
| Purpose or activity | Type of personal data | Lawful basis for processing |
| To send you direct marketing communications via push notification or email | Contact Device Direct Marketing | Consent Unless we can rely on the soft opt-in and you have not opted out, in which case we rely on Legitimate Interest (to grow and publicise our business) |
Troubleshooting, Improvement and Security
| Purpose or activity | Type of personal data | Lawful basis for processing |
| To administer, monitor and improve our business, Services and this App including troubleshooting, data analysis and system testing | IdentityContactDevice | Legitimate interest (for running our business, provision of administration and IT services, network security, maintain the security of our App and Services, providing a secure service to users and preventing fraudulent and other misuse of our App) |
| Applying security measures to our processing of your personal data, including processing in connection with the App. | All personal data under this Privacy Notice. | Legal obligation |
| Otherwise monitoring use of the App and deploying appropriate security measures | Contact SecurityTransaction | Legitimate interests (running our business, provision of administration and IT services, network security/maintain the security of our App and services, providing a secure service tot users and preventing fraudulent and other misuse of our App. |
Rights and Obligations
| Purpose or activity | Type of personal data | Lawful basis for processing |
| To comply with our other legal obligations, including compliance with all laws applicable. | All personal data under this privacy notice | Legal obligation |
Cookies and Personalisation
| Purpose or activity | Type of personal data | Lawful basis for processing |
| To deploy and process personal data collected via Cookies that are strictly necessary | Cookies | Legitimate interest (delivering and securing the App and our Services) |
| To deploy and process personal data collected via Cookies | Cookies | Consent |
| To deliver advertisements to you | Personalisation | Consent |
Other Communications
| Purpose or activity | Type of personal data | Lawful basis for processing |
| To notify you of changes to the App, Services, your purchases and our terms and conditions for ongoing contracts | Contact | For ongoing or prospective contracts, Performance of a contract Otherwise, Legitimate Interests (in servicing our users and prospective users) |
| To notify you of updates to this privacy notice | Contact Transaction | Legal obligation |